Privacy Policy | Daves Carpet Cleaning

We do not require visitors to supply personally identifiable information when accessing public areas of the site. When you browse the website, you do so anonymously, unless you have submitted an online registration form and selected a password. We do log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there, and may link your IP address to other personal information if you have logged into our website through registration and a password, or if you submit a form from the site or otherwise request additional information even if you have not logged into the site.

We do collect personally identifiable information when you register, access certain restricted site areas, place an order, request other information, or otherwise communicate with us about our offerings. Additionally, we may collect personally identifiable information when you request an appointment for our services, ask to be included in an email or other mailing list, submit an entry for a sweepstakes or other promotion, or you submit your personal information to us for any other reason.

From time to time, we receive personal information from business partners and vendors. We only use such information if it has been collected in accordance with acceptable industry privacy practices consistent with this policy and applicable laws. Personally identifiable information may be merged with other information we already know, such as whether you are a current Daves Carpet Cleaning customer, or whether you or your organization has had past contact with Daves Carpet Cleaning for sales or marketing activities.

Daves Carpet Cleaning also reserves the right to obtain system metadata and analytics for the purpose of customer support, marketing, or business operations of Daves Carpet Cleaning.

2. How we use Personal Information

The following categories are how we may use your personal information:

Transactional Purposes

We may use your contact and address information, financial information, and commercial information to:

• Receive, process, confirm, send and track your order, appointments, account registration or subscription(s) you make to one of our services.
• Communicate Crucial information with you about your account, orders, appointments, subscriptions.

Analytical Purposes

We may use your other identifying information, internet activity and browsing history, commercial information, demographic information, and geolocation data to analyze preferences, trends and statistics.

Marketing and Promotional Purposes

We may use your relative personal information including demographic information, internet or other electronic activity to:

• Inform you of our new products, services and offers that may be of interest to you.
• Provide you with targeted advertising.
• Run contests, promotions and sweepstakes.
• Provide you with our loyalty program including earning points and awarding and redeeming certificates.
• Provide you with other information about us and from us, including personalized marketing communications.

Maintenance and Improvement of the Site and Services

We may use your other identifying information, internet activity and browsing history, commercial information, demographic information, and geolocation data to analyze preferences, trends and statistics.

Marketing and Promotional Purposes

We may use your contact information, commercial information, internet activity and browsing history to:

• Help us diagnose technical or other problems related to administering our services, store and site.
• Respond to and manage your customer service requests.
• Provide you with our Site and Services as well as sending critical notifications and alerts about your account.

Review and content creation purposes

We may use your contact information, commercial information, and audio and visual information to enable any reviews for our products and services, as well as using content you may have created and allowed us to display on our Site, Services or Social Media.

3. Security, Legal, and Fraud Prevention

We can not and do not guarantee that your communications and other personally identifiable information will never be disclosed in ways not described in this Privacy Policy, For example:

• Required disclosures to the government, in response to court orders, or by unlawful interception.
• We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, or any activity that is illegal or may expose us to legal liability or loss.

Therefore, although we will endeavor to protect your privacy as described in this Privacy Policy, we do not promise, and you should not expect, that your personally identifiable information or private communications will remain private unconditionally.

4. Sources of Personal Information

We may collect Personal Information from the following sources:

We collect information directly from you

We may collect contact, demographic and financial information directly from you including when you fill out a form or request an appointment on our Site, sign up for communications from us, or ask us to contact you. The information that we collect depends on the nature of your interactions with us.

We collect information from our Service Providers

We collect information from our Service Providers (defined below) that collect certain Personal Information from or about you on our behalf, such as an analytics software or platforms used to analyze our services and Sites performance, or interaction with our ads.

We collect information from other third-party sources

We may also collect information about you from third-party sources, which includes information you make publicly available on social media platforms or other online or offline resources, and when you give us consent to link your account to a third-party service or provider.

We collect information from you passively

We may also collect internet and other electronic activity passively using cookies. You can learn more about this in the sections below labeled: Cookies, Advertising and Online Tracking.

5. Disclosure of your information to Third Parties

Service Providers

We may utilize services from other trusted businesses or persons for the sole purpose of processing Personal Information on our behalf. For example, we may contract with Service Providers to provide certain services, such as hosting and maintenance, data storage and management, and marketing and promotions. When this is done, it is subject to agreements for those parties to process such information only on our instructions and in compliance with this Policy and with appropriate confidentiality and security measures.

We may also share aggregated information with others without further notice. An example of this would be the number of people who used the Service in a given month, or the total number of texts sent in a given week.

Specifically, we share your information with Twilio, which provides the communications platform Daves Carpet Cleaning uses for text messaging services.

Our Affiliates

We may share Personal Information with businesses controlling, controlled by, or under common control with us, where such affiliates or subsidiaries are acting as our Service Provider, or where required by law.

Corporate Transactions

If we merge, are acquired, or are sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information in connection with such transaction.

Compliance with Laws and Law Enforcement

We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.

We believe it is necessary to share Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Daves Carpet Cleaning Terms of Service, or as otherwise required by law.

6. Advertising and Online Tracking

Cookies

As is the case with many websites you may interact with, when you visit our site, complete a form, formally request our services or schedule an appointment, we may place a "cookie" on your computer, which helps us identify you more quickly in the event you return to our site. Our use of this technology does not mean that we automatically know anything about you. This "cookie" is used to identify you as a unique visitor to our site and helps determine which pages and information you may find most useful or interesting.

Our website does not offer you the ability to enter cookie settings directly, but you can manage cookie settings for our website as well as any other website you may visit through your web browser, including to refuse "cookies" from websites. With the exception of password protected areas of the site, you will not be denied access to any other part of daves-carpetcleaning.com because of your refusal to accept a "cookie". However, you may experience delays or slow loading of pages or information without the "cookie". You may also encounter the need to re-enter basic information like your location so our software can identify the Daves Carpet Cleaning branch responsible for your service area or any geo specific information needed to provide accurate data for certain requests or transactions such as appointment availability.

It is also possible we may allow other companies or entities website links to exist on some of our pages which may also place and access cookies on your computer. These other entities have their own privacy policies and not ours. No other entity or third party have access to our cookies, but we may from time to time share information about your visits to our web site, in combination with non-personally identifiable information about your purchases and interests, and through use of pixel tags (aka. clear gifs), in order to utilize targeted marketing strategies in providing you with services and advertising. If you would like more information about the information collection practices of any third-party, website, or company, and to know your choices about not having this information used by them, please visit each company's website independently. To learn more about these advertising practices or to opt out of this type of advertising, you can visit www.networkadvertising.org or www.aboutads.info/choices/. Options you make are device specific.

We may use Google Analytics on the Site and Services to analyze how users use the Site and Services, and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

7. ChatBot Technology

We use chatbots to help provide customer service and support, including through the use of a virtual assistant. A chatbot is a software application that mimics human conversations in text or voice interactions on our website or through our telephone and SMS services. It enables communication between a human and a machine, which can take the form of messages or voice commands. The chatbot is designed to work without the assistance of a human operator. It responds to questions posed to it in natural language as if it were a real person using a combination of pre-programmed scripts and machine learning algorithms. When asked a question, the chatbot will answer using the knowledge database that is currently available to it. If the conversation introduces a concept it isn’t programmed to understand; it will pass it to a human customer service representative. If you use our chatbot service, we will collect any information you provide to us. We will also create and store a transcript of your chat interaction with us which will be shared with and stored by our third-party service provider. We use these transcripts and the information you provide for quality control, customer service, fraud prevention and security.

8. Your Choices

You may request at any time that the personally identifiable information you provide not be used for direct email, text and/or marketing purposes by Daves Carpet Cleaning.

To make this request you may contact Daves Carpet Cleaning at privacy@daves-carpetcleaning.com and we will remove your email address and phone number from any of our marketing distributions, however, you cannot opt out of receiving all e-mails from us, such as e-mails about the status of your account.

Additionally, at the bottom of any marketing email Daves Carpet Cleaning sends we provide a link to opt-out of our marketing email list.

If you need further help or have additional questions, please email us at privacy@daves-carpetcleaning.com. Please provide your full name, email address and phone number so that we may address your concerns appropriately.

9. Security

We take measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. Unfortunately, we cannot, and do not, guarantee that data transmission over the Internet is secure, or that a malicious third party will not be successful at misappropriating your personal information from our servers. As a result, you provide us with your personal information at your own risk.

We strive to utilize a secure environment for credit card transactions. Once a transaction has cleared your credit card information is not stored by us.

Your account with us is password protected so that only you can access it and view the information relevant to the account. We recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or e-mail. Ultimately, you are responsible for maintaining the secrecy of your passwords and any account information.

10. Links

Daves Carpet Cleaning web site(s) may contain "links" to other web sites. It is also possible that other web sites may link to our web site(s). We are not responsible for the content or the privacy practices of any websites outside of our domain or control.

If, by using a link from our site, you access the website or services of a third party then the protection of your information relating to their services will be governed by the privacy policy of the third party.

11. Children's Privacy

The Site and Services are intended for users who are 18 years old or older. We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a child under the age of 13, we will delete such information from our records.

12. Processing in the United States

Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store all information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. Personal information processed and stored in another country may be subject to disclosure or access requests by the governments, courts or law enforcement or regulatory agencies in that country according to its laws. By using the Site or Services, you are agreeing to the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.

13. Changes to the Privacy Policy

We may change this Privacy Policy from time to time. If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site. Those changes will go into effect on the “Revised” date shown in the revised Privacy Policy. By continuing to use the Site or Services, you are consenting to the revised Privacy Policy.

14. Privacy Notice Specific to Mobile Messaging

This SMS Privacy Policy (the “SMS Policy”) governs how Daves Carpet Cleaning LLC (“Daves carpet cleaning,” “we,” or “our”) treats the Personal Information that we collect and receive from you in connection with your use of the SMS Service, which we make available to you through a third-party service provider.

“Personal Information” is information that individually identifies you, such as your mobile phone number or user/screen name, as well as the any Personal Information that you choose to include in messages you send through the Service.

How We Collect Information

We collect personal information in the following circumstances:

Direct Collection

when you provide information by responding to text messages.

Automated Processes

when the Twilio platform gathers information as you interact with the service.

Types of Information We Collect

Direct Collection

We directly collect the following personal information:

• Opt-out preferences
• Content of your text message responses to us.

Automated Collection

We automatically collect the following personal information:

• We may collect Personal Information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service.
• Device status indicating whether a device is available for messaging Carrier (e.g. Verizon, AT&T, etc.)
• Country associated with the phone (we are not sending international text messages)
• Delivery status
• Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.).

How Your Information Is Used

We use the personal information we collect to communicate with you regarding Daves Carpet Cleaning operations and services, such as:

• Process and respond to inquiries made by you.
• Provide Updates, to keep you informed of important updates and activities specific to your relationship with Daves Carpet Cleaning.
• Appointment Reminders, for your scheduled services, or changes to your orders or appointment status.

We will only use information you provide to transmit your mobile messages and respond to you, if necessary.

WE DO NOT SELL, RENT, LOAN, TRADE, LEASE OR OTHERWISE TRANSFER ANY PHONE NUMBERS, OPT-IN INFORMATION OR ANY OTHER CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY FOR SUCH THIRD PARTY'S MARKETING PURPOSES, OR OTHERWISE, FOR SUCH THIRD PARTY'S OWN BENEFIT.

Although, we always reserve the right to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. This Section is strictly limited to the Program and has no effect on other provisions of this Privacy Policy that may govern the relationship between you and us in other contexts.

To view our SMS Terms and Conditions, please see the Terms and Conditions on our Site HERE.

15. Contact Us with Questions, Concerns

Please send any comments or questions regarding Daves Carpet Cleaning LLC Privacy Policy to us at: privacy@Daves-Carpetcleaning.com for prompt consideration.